A new nine-story 149,059 sq. ft building, housing the New Town Hall on the lower 3 .5 floors and grade A Commercial space upper 5.5 floors.


Crawley Council asked Showcase PSR Portsdown to furnish the new Council-occupied floors, briefing efficient, sustainable furnishings to create a collaborative working environment encompassing long-lasting and cost-effective solutions. Areas covered include a new Customer Service Centre, Council Chamber, Committee Rooms, Meeting Rooms, and Office/Collaboration Break-Out spaces, as well as Public and Communal Areas with adaptable designs that can be transformed into event spaces. The tender process was won via YPO.

Services provided

Liaison with Senior Leadership, the Transformation Team, and the architect (Consarc) was upheld from start to finish. Showroom visits were arranged, and the client was supplied with product information, fabric workshops, as well as the Design and Revit package, which includes product sign-off books. Minimal deliveries were conducted in a time-efficient manner from a variety of manufacturers with limited vehicle access. The Internal Installation Team were responsible for package recycling, liaising with multiple contractors on site, and providing daily status reports.

Value added

  • Weekly team meetings and site visits provided
  • Product samples and alternatives supplied upon request
  • O&M manuals
  • Daily reports on installation progress and any snagging
  • Continued aftercare customer service

Sustainability accreditation

The façade has been designed to minimise overheating and glare in summer and excessive heat loss in winter, assisting sustainability efforts and thus reducing the council’s operational costs.
Furniture is responsibly sourced from manufacturers with sustainable design incorporated into each product from the manufacturing to end-of-life requirements.
Package recycling was used throughout the project, and deliveries were kept minimal.

Client testimonial

‘Having the ability to access numerous catalogues of furniture manufacturers opened up a wide range of options; thankfully Showcase PSR Portsdown had the expertise to identify quickly and suggest matches either from standard ranges or by creating bespoke solutions.
The support continued through the provision of detailed product plans, undertaking the logistics to ensure deliveries were coordinated and scheduled and access to their expert installation teams. Once in place all the items have been quality checked giving us confidence that even a minor fault would be quickly identified and rectified.
Our first groups of staff moved in during January and the greatest compliment comes from their feedback describing the new office as having the “wow” factor. Light, airy, comfortable and modern spaces that encourage spontaneous interactions contrasting with those giving quiet focused working. Most of all a sense of pride in our working environment.’